Return & Cancellation Policy

Last updated: 11 July 2026

At Chiacrafts, every product is handmade with care. Because each item is individually crafted to order, our return and cancellation policy is designed to be fair while protecting the nature of custom handcrafted work. Please read this policy carefully before placing your order.

    ⏱ CANCELLATION WINDOW: You may cancel your order within 24 hours of placing it. After 24 hours, cancellations are not accepted as we begin sourcing materials and starting your handmade creation.
  

1. Cancellation Policy

1.1 Cancellation Within 24 Hours

You may cancel your order and receive a full refund if the cancellation request is made within 24 hours from the time the order was placed. To cancel:

Email us at contact@chiacrafts.com with your Order ID and reason for cancellation
Call or WhatsApp us at +91 78290 99333

Refunds for cancellations within 24 hours will be processed within 5–7 business days to the original payment method.

1.2 Cancellation After 24 Hours

Cancellations are not accepted after 24 hours from the time of order placement. Since every Chiacrafts product is handmade to order:

Materials are sourced and allocated specifically for your order
Crafting begins shortly after the 24-hour window
Custom personalizations (name tags, colour themes, messages, etc.) make the product non-resellable

No refunds will be issued for cancellation requests made beyond this 24-hour window.

💡 Tip: If you're unsure about colors, sizes, or design details — reach out to us before placing your order. We're happy to help you decide.

2. Return & Exchange Policy

2.1 Damaged or Defective Items

If your product arrives damaged due to shipping or with a manufacturing defect, you may request a return or replacement within 48 hours of delivery. We will:

Replace the item free of charge, or
Issue a full refund if a replacement is not feasible

    📹 VIDEO PROOF IS MANDATORY: Returns for damages are only accepted with a clear, unedited video showing:

    • The unopened/opened package with shipping label visible

    • The damaged product clearly shown

    • The video must be taken at the time of unboxing

    Without proper video proof of the damage, return or replacement requests will not be processed.

You must share the video proof along with clear photos of the damaged product and packaging within 48 hours of delivery to contact@chiacrafts.com. Claims without video evidence of unboxing will be rejected.

2.2 Wrong Item Delivered

If you receive an item that is substantially different from what you ordered (wrong flower type, wrong color theme, wrong size), we will replace it at no cost. Inform us within 48 hours of delivery with an unboxing video and photos for verification. Without proper video proof, replacement requests may not be accepted.

2.3 No Returns for Change of Mind

Due to the handmade, customized nature of our products, we do not accept returns for:

Change of mind after delivery
Minor colour variations (each handmade piece has slight natural variations)
Size perception differences (all dimensions are mentioned on the product page)
Orders where the 48-hour post-delivery window has passed

3. Refund Process

Refunds are processed within 5–7 business days after approval
Refunds are issued to the original payment method (Razorpay/UPI/card)
You will receive an email confirmation once the refund is initiated
For cancellations within 24 hours: 100% refund of the order amount
For damaged/wrong items: 100% refund or free replacement, as preferred

4. Order Modifications

If you need to change your order (e.g., flower color, quantity, shipping address), please contact us within 24 hours of placing the order. Modifications requested after 24 hours cannot be guaranteed as crafting may have already begun.

5. Shipping Damage Claims

If the package appears damaged upon delivery, do not accept it and inform the delivery partner immediately
Record a video of the unboxing — this is mandatory for any damage claim
The video must clearly show the shipping label, the package condition, and the damaged product
Take clear photos of the damaged packaging and product
Report the issue to us within 48 hours at contact@chiacrafts.com with the video and photos
We will coordinate with the shipping partner and arrange a replacement or refund upon verification of the video evidence

⚠️ Claims submitted without unboxing video proof will not be eligible for refund or replacement. The video must be a single continuous recording from unopened package to showing the damage.

6. Contact for Cancellations & Returns

📧 Email: contact@chiacrafts.com
📞 Phone / WhatsApp: +91 78290 99333
⏰ Response time: Within 24 hours

When contacting us about a cancellation or return, please include:
• Your Order ID
• Date of order
• Reason for cancellation/return
• Photos (for damaged/wrong item claims)

This policy is part of our Terms and Conditions. By placing an order on Chiacrafts.com, you agree to this Return & Cancellation Policy.