Privacy policy

Last updated: 07 July 2026. This privacy policy is written for Chiacrafts.com as a small handmade craft website and should be reviewed before final commercial launch.

1. Information we collect

When you contact Chiacrafts.com, submit an enquiry, place an order or communicate with us, we may collect your name, email address, phone number, delivery address, order details, customization preferences, payment status and messages shared by you.

2. How we use your information

• To respond to enquiries and prepare custom flower design quotations.
• To process orders, delivery, returns, replacement requests and customer support.
• To personalize your design based on chosen flowers, colors, names, occasion and message cards.
• To send order updates, invoices, shipping updates and service-related communication.
• To improve our website, catalogue, product range and customer experience.

3. Consent and purpose limitation

We collect and use personal data only for clear purposes related to enquiries, orders, delivery, support and website improvement. Where required, we rely on your consent and you may withdraw consent by contacting us. Some information may still be needed to complete an existing order or comply with legal obligations.

4. Cookies and website analytics

Chiacrafts.com may use basic cookies or analytics tools to understand website performance, improve browsing experience and remember preferences. You can control cookies through your browser settings. We do not intend to sell personal data to advertisers.

5. Sharing of information

We may share limited information with delivery partners, payment service providers, website hosting providers, technology support vendors or legal authorities when required. We only share what is necessary for the relevant purpose.

6. Data security

We use reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, loss or disclosure. No online system is completely risk-free, so customers should avoid sharing unnecessary sensitive information through forms or messages.

7. Data retention

We keep personal data only for as long as needed for enquiries, order processing, customer support, tax/accounting requirements, legal compliance and business records. When data is no longer required, we will delete, anonymize or securely archive it where practical.

8. Your rights

You may contact us to request access to your personal information, correction of incorrect details, deletion where applicable, withdrawal of consent or grievance support. We may need to verify your identity before processing such requests.

9. Children’s privacy

Our website and order process are intended for adults. If a child’s information is provided for a personalized gift, it should be shared by a parent or guardian only when necessary for the order.

10. Contact for privacy requests

For privacy questions or requests, contact: contact@chiacrafts.com or +91 78290 99333.